How to Complete Your Online Return
IN STORE RETURNS
- Items purchased online can be returned at one of our heel boy shop locations*
- *With the temporary closure of our Toronto boutique, please email info@heelboy.com to schedule a time slot for in-store returns at this location.
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MAILED RETURNS
- The cost of the pre-paid return shipping label will be deducted from your refund
- Email info@heelboy.com to receive an estimated shipping rate as they may vary
Canadian Orders
Pre-paid labels can be provided through our return portal
Click Here to Access Return Portal - Enter postal code with a space in the middle (ie. M6J 1G1)
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Enter the order number and postal code
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Type postal code in all capital with space ( i.e. M6J 1V4)
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Select the item you want to return
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Print prepaid shipping label
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Wrap the shoebox or item for return (DO NOT tape the shipping label directly onto the item)
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Pre-paid labels can be provided upon request, or to obtain a shipping estimate, please email info@heelboy.com
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The cost of the return shipping label will be deducted from your refund
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The customer is responsible for all taxes, duties, and brokerage fees upon import if applicable
- Wrap the shoebox or item for return (DO NOT tape the shipping label directly onto the item)